No More Old-School NPS Analytics
No More Old-School NPS Analytics
Don't wait weeks to discover why customers are unhappy. Use GenAI-powered sentiment analysis to instantly understand what's impacting loyalty and satisfaction!
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Run advanced analytics and GenAI on millions of customer interactions across multiple platforms to get real-time insights, intelligent segments, and early alerts to take proactive steps across all customer touchpoints.
With ConvertML, You CAN!
Decode Customer Behavior
Analyze free-flowing text from surveys, calls, tickets, and social media channels to understand not only the what and how but also the why of customer behavior.
Maximize Lifetime Value
Pinpoint which product features and service improvements have the highest impact on customer loyalty and satisfaction with regression models and NPS analysis.
Act Proactively
Address sentiment shifts and downturns in NPS across all touchpoints through instant alerts coupled with GenAI-powered key insights and strategic actions.
Stop Problems Today, Not After Customers Leave
How You Can Do It!
Synthesize Sentiment With Advanced NLP and GenAI
Customers describe the same issue using different terms. Sometimes, seemingly positive comments can carry underlying concerns. Stop relying on basic keyword analysis to understand what customers say and feel.
- Spot key themes instantly: Flag where customers struggle most in their journey
- Command your strategies: Address sentiment downturns for every stage of the customer journey through GenAI strategies and NPS analysis
- Track emerging issues: Catch real-time shifts in sentiment and NPS scores using ConvertML’s instant alerts
Track Sentiment Across All Customer Touchpoints
Customer feedback is across multiple channels and touchpoints, but manually finding which interactions drive satisfaction up or down is time-consuming and resource-intensive.
- Detect satisfaction shifts proactively: Spot common problems at each touchpoint through negative tags
- Do a deeper analysis of each journey segment: Get NPS score, customer counts, and frequent positive and negative feedback tags for each touchpoint
- Take targeted action: Get targeted engagement strategies to enhance customer experience
Identify What's Influencing NPS Scores
Overall NPS is dropping, but is it because of a new product rollout or that billing system update? Without AI-driven analytics, it’s back to guessing which changes cost you promoters.
- Spot major influences: Pinpoint precisely what is influencing NPS scores through ML-powered regression analysis using NPS software
- Track impact clearly: Prioritize your fixes, high to low, with NPS analysis
- Take targeted action: Address painpoints through instantly available AI-powered key insights and strategic actions
Analyze Customer Satisfaction Trends In Real-Time
You’re spending hours manually aggregating numerical scores and response volumes across touchpoints. Without automated time series analysis, catching subtle changes in ratings is not easy.
- Analyze rating distributions:Validate statistical significance by tracking average scores against response volumes
- Monitor by timeframes and variables:Consolidate all critical metrics into a single view to track performance across different timeframes
- Interpret trends smartly:Access AI-generated insights on significant trends, peaks, and dips in your metrics instantly
Switch to Conversations With GenAI Copilot
Tired of waiting days for analysts to analyze the NPS data when you need answers to really specific questions? Most marketing teams have accepted this, but you don't have to.
- Ask anything to Copilot: Replace all your SQL, scripting, or manual searches with questions in natural language
- Generate Visualizations with Prompts: Create custom charts using prompts and add them to your dashboard instantly.
- Dig deeper: Explore performance across segments with simple questions like “Hey, can you summarize Segment B and find keywords that show why their scores are low?”
- Time series analytics showing response volumes and scores
- Geospatial heatmaps displaying regional NPS distribution (-100 to +100)
- Journey analysis dashboards with touchpoint-specific metrics
- Topic analysis separating positive and negative themes
- Distribution analysis across business segments
- Custom plots generated through natural language prompts
- Transform any NPS insight into targeted customer lists/intelligent segments
- Create segments from geographic patterns, sentiment trends, or satisfaction scores
- Push segments directly to marketing platforms (HubSpot, Salesforce, Klaviyo)
- Add segments to existing customer journeys
- Launch targeted campaigns immediately and measure their performance
Get In Touch
Smarter, Faster Customer Insights with ConvertML
GenAI-Powered Customer Analytics.
One Pierce Place Suite 455E,
Itasca, IL 60143 USA.
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