No More Old-School NPS Analytics

No More Old-School NPS Analytics

Don't wait weeks to discover why customers are unhappy. Use GenAI-powered sentiment analysis to instantly understand what's impacting loyalty and satisfaction!



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Analyze Free Texts. Fix Issues. Build Loyalty.

Run advanced analytics and GenAI on millions of customer interactions across multiple platforms to get real-time insights, intelligent segments, and early alerts to take proactive steps across all customer touchpoints.


With ConvertML, You CAN!


Decode Customer Behavior

Decode Customer Behavior

Analyze free-flowing text from surveys, calls, tickets, and social media channels to understand not only the what and how but also the why of customer behavior.

Maximize Lifetime Value

Maximize Lifetime Value

Pinpoint which product features and service improvements have the highest impact on customer loyalty and satisfaction with regression models and NPS analysis.

Act Proactively

Act Proactively

Address sentiment shifts and downturns in NPS across all touchpoints through instant alerts coupled with GenAI-powered key insights and strategic actions.



Stop Problems Today, Not After Customers Leave
How You Can Do It!

Synthesize Sentiment With Advanced NLP and GenAI

Synthesize Sentiment With Advanced NLP and GenAI

Customers describe the same issue using different terms. Sometimes, seemingly positive comments can carry underlying concerns. Stop relying on basic keyword analysis to understand what customers say and feel.

Analyze millions of free-flowing text with NPS analysis and GenAI
  • Spot key themes instantly: Flag where customers struggle most in their journey
  • Command your strategies: Address sentiment downturns for every stage of the customer journey through GenAI strategies and NPS analysis
  • Track emerging issues: Catch real-time shifts in sentiment and NPS scores using ConvertML’s instant alerts

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Track Sentiment Across All Customer Touchpoints

Customer feedback is across multiple channels and touchpoints, but manually finding which interactions drive satisfaction up or down is time-consuming and resource-intensive.

Track real-time sentiment and loyalty shifts across all touchpoints with ConvertML’s NPS software
  • Detect satisfaction shifts proactively: Spot common problems at each touchpoint through negative tags
  • Do a deeper analysis of each journey segment: Get NPS score, customer counts, and frequent positive and negative feedback tags for each touchpoint
  • Take targeted action: Get targeted engagement strategies to enhance customer experience

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Track Sentiment Across All Customer Touchpoints
Identify What's Influencing NPS Scores

Identify What's Influencing NPS Scores

Overall NPS is dropping, but is it because of a new product rollout or that billing system update? Without AI-driven analytics, it’s back to guessing which changes cost you promoters.

Measure the impact of each variable on NPS
  • Spot major influences: Pinpoint precisely what is influencing NPS scores through ML-powered regression analysis using NPS software
  • Track impact clearly: Prioritize your fixes, high to low, with NPS analysis
  • Take targeted action: Address painpoints through instantly available AI-powered key insights and strategic actions

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Analyze Customer Satisfaction Trends In Real-Time

You’re spending hours manually aggregating numerical scores and response volumes across touchpoints. Without automated time series analysis, catching subtle changes in ratings is not easy.

Monitor seasonal trends affecting satisfaction with NPS analysis
  • Analyze rating distributions:Validate statistical significance by tracking average scores against response volumes
  • Monitor by timeframes and variables:Consolidate all critical metrics into a single view to track performance across different timeframes
  • Interpret trends smartly:Access AI-generated insights on significant trends, peaks, and dips in your metrics instantly

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Analyze Customer Satisfaction Trends In Real-Time
Switch to Conversations With GenAI Copilot

Switch to Conversations With GenAI Copilot

Tired of waiting days for analysts to analyze the NPS data when you need answers to really specific questions? Most marketing teams have accepted this, but you don't have to.

Get instant answers to all your questions
  • Ask anything to Copilot: Replace all your SQL, scripting, or manual searches with questions in natural language
  • Generate Visualizations with Prompts: Create custom charts using prompts and add them to your dashboard instantly.
  • Dig deeper: Explore performance across segments with simple questions like “Hey, can you summarize Segment B and find keywords that show why their scores are low?”

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FAQ
Yes. ConvertML connects with major survey platforms like Typeform, SurveyMonkey, SurveySparrow, and CRM systems like HubSpot through secure APIs to ingest millions of customer interactions in a matter of minutes.
ConvertML combines diverse data from multiple platforms, runs advanced analytics, and gives GenAI-powered key insights and strategic actions to reduce your dependency on analytics teams or the need for a PhD in data science!
Moreover, ConvertML is the only customer insights platform in the market where you can instantly create intelligent, targeted segments on any analysis you have run and export them to CRMs and marketing automation platforms or existing journeys to quick-start loyalty campaigns.
ConvertML’s ML-powered regression models analyze customer interactions to list the top factors that turn your promoters into detractors so you can make targeted improvements on the fly.
ConvertML’s NPS software provides comprehensive visualization capabilities:
  • Time series analytics showing response volumes and scores
  • Geospatial heatmaps displaying regional NPS distribution (-100 to +100)
  • Journey analysis dashboards with touchpoint-specific metrics
  • Topic analysis separating positive and negative themes
  • Distribution analysis across business segments
  • Custom plots generated through natural language prompts
ConvertML’s NPS software provides comprehensive visualization capabilities:
  • Transform any NPS insight into targeted customer lists/intelligent segments
  • Create segments from geographic patterns, sentiment trends, or satisfaction scores
  • Push segments directly to marketing platforms (HubSpot, Salesforce, Klaviyo)
  • Add segments to existing customer journeys
  • Launch targeted campaigns immediately and measure their performance


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Smarter, Faster Customer Insights with ConvertML


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